Some Fine Print

It's time for a better technology experience

Complimentary 24/7 &
Support 
Premium Memberships

Security: We take privacy and security very seriously.  Our troubleshooting tool let's us see only the status of a device on the network.  Nothing else.  There's no access to the content or data, devices appear as either on-line or off-line.  Period.

Support: Basic Support is always free, and always available.  Basic Support will solve as much as they can, but if Advanced Support is required, that time is billable.  Advanced support can remotely log into your control system or come to your home to replace or repair hardware.
Rates are $135/hr 9am-5pm M-F, $205 outside of normal business hours.

Membership Plans: All plans are month-to-month and require no contract.  You can cancel at any time.  There are no refunds if you cancel mid-month.

Service, redefined.

What is a membership?

Back in April of this year, we began offering 24/7 support to all of our clients.  We realized that today’s technology experience is incomplete without the service and support required to solve issues rapidly and remotely.  Our new membership plans are designed around this principal and offer 3 levels of service:

Essentials: - Guarantees 24/7 Basic phone and email support as well as access to the Advanced Support team should you need it. This plan is free.
Priority: - Places you at the head of the support line and guarantees that the Advanced Support team will get to work within 4 hours (or by noon next business day if the problem occurs after-hours.) This plan costs $200 per month.
Proactive: - Everything included in Priority plus whole-system health monitoring which notifies us if something's gone wrong. We can get to work immediately and proactively communicate with you. This plan costs $300 per month and requires a troubleshooting tool to be in your home.

All plans are month-to-month and require no contract.  You can cancel at any time. 

 

Which plan is right for you?

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SSL

Beginning on October 23rd, 2017, we are asking all clients to select a membership plan in order to ensure quick access to advanced support.  Any client who has not yet selected a plan after October 23rd, 2017 will be limited to contact with our Basic Support team.  Our Essentials plan is completely free, and selecting this plan will provide the same high quality service you are getting today with continued access to the Advanced Support team.  If you are unsure of anything, please call us at (248) 218-1252 or email us at membership@spireintegrated.com and our team will be happy to help you choose.

† - Priority support starts at the Priority plan level.  Advanced Support will respond to all necessary issues regardless of plan level,  but Priority and Proactive plans guarantee a rapid response.

* - A troubleshooting device is required for this functionality.  Troubleshooting devices allow us to solve more issues remotely saving you money and hassle.

Sign Up

Essentials

$0/mo

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• 24/7 Phone and Email Support

• Queued Advanced Support (as time permits)

Priority

$200/mo

• 24/7 Phone and Email Support

• Next-in-line Advanced Support†

• Guaranteed next-day service for urgent issues 

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Proactive

$300/mo

Sign Up

• 24/7 Phone and Email Support

• Next-in-line Advanced Support†

• Guaranteed next-day service for urgent issues

• Complete Home Technology Monitoring*

• Instant Triage for Monitored Incidents